Technology Services

Duo Multi-Factor Authentication Changes

To reduce the likelihood of an account breach, and limit potential exposure time should a breach occur, Technology Services will be making changes to the Duo multi-factor authentication system. These changes will take effect immediately, but you may not notice them until your next Duo authentication attempt. More details about these updates have been sent […]

Gustavus Legacy Accounts

Gustavus legacy accounts–those held by alumni, retirees, former employees, and friends of the College, loomed large in 2022. The security risks associated with 30,000+ mostly dormant accounts continued to offer us challenges, but it was the increasing costs imposed by our vendors that ultimately prompted us to make a big change. This past summer we […]

Security Awareness Training Reminder

A gentle reminder for all faculty and staff. The first half of your required Security Awareness Training is due on Nov. 9. We ask that you watch all of the videos and complete a very brief assessment by that date. Please note that we must meet completion requirements set forth by our insurance provider, so […]

macOS Ventura Update

Apple recently announced the release of macOS Ventura. At this time, however, this new version is incompatible with our endpoint detection system. Because of this issue, and the potential for similar problems, we will be restricting updates until our vendor(s) have had sufficient time to troubleshoot and make necessary changes. We will post an update […]

Google Drive and Storage Changes

Google previously announced that it would be removing unlimited Drive storage for educational clients. The specific timeline for this change has proven elusive, but it now appears that a January 2024 transition date is likely. With this in mind, Technology Services has been working on a roadmap for digital storage. Google Drive will still factor […]

Security Awareness Training Update

October is Cybersecurity Awareness Month, and to celebrate, we will be launching our new-and-improved Security Awareness Training. This year, we have contracted with a new vendor to provide enhanced features, and more engaging content. Our goal is to provide 60 minutes of information security training throughout the year. We plan to break this up into […]

Adobe Product Options for 2022-23

Adobe offers a number of powerful applications for digital image manipulation, graphic design, and PDF creation. Despite rising software costs, Technology Services has worked diligently to make sure these popular tools are available to everyone on campus. Additional funding during the early years of the pandemic even allowed us to temporarily expand this access. For […]

Duo Phone/Voice Authentication to be Disabled

Technology Services has noticed a small, but increasing, number of attempts to subvert Duo two-factor authentication through the phone/voice call method. This industry-wide uptick in malicious activity relies on the phone prompt being too vague to raise user suspicion, resulting in outside parties inadvertently gaining access. It is important to stress that if an unexpected […]

Updates and Reminders for Fall

Fall Technology Helpline Hours The Technology Services Helpline will be available this fall from 8 a.m. to 6 p.m. Monday through Thursday, and 8 a.m. to 4:45 p.m. on Friday. We will be closed Saturday and Sunday. During office hours, you may stop by our main floor Olin location for personal assistance, or we encourage […]

Loaner Laptop program overview 2021-2022

     The student loaner laptop program began in March 2021 with an initial fleet of 32 laptops. This number was increased to 47 laptops by October of 2021, with the addition of 15 machines to our long term loan program. We are using Microsoft Surface Laptop Go as our standard machine. The expected refresh […]