Technology Services

Chegg Data Breach

The popular textbook rental service Chegg experienced a data breach in April 2018 that exposed personal information for 40 million subscribers. The data included email addresses, names, and inadequately encrypted passwords. If you have a Chegg account and your password is one that you’ve used at other sites/services, we recommend you update your password on […]

Technology Services Monthly

Adobe Licensing Update Adobe has eliminated some flexibility in their licensing options that will result in a prohibitive cost increase. Because of these changes, Technology Services has been forced to develop a plan to reduce the overall number of licenses. After evaluating the new options and studying institutional usage of Adobe products, the full Adobe […]

Technology Services Monthly

Adobe Licensing Update Adobe licensing has changed significantly, and it appears that Technology Services will no longer be able to provide widespread access to their suite of tools (Photoshop, Illustrator, Acrobat, Premiere, InDesign, etc.). A prohibitive cost increase will necessitate a more targeted approach, and we will be evaluating all options in order to propose […]

Technology Services Monthly

Helpline Hours for Summer and Fall 2019 Technology Services will be open from 8 a.m. to 4:45 p.m, Monday through Friday during the Summer break. Helpline hours are changing for Fall 2019. We will be available to assist you 8 a.m. to 6 p.m. Monday through Thursday, 8 a.m. to 4:45 p.m. on Friday, and […]

Technology Services Monthly

Windows 7 End of Support With Microsoft’s end of support deadline looming, Technology Services will officially be withdrawing support for this operating system between now and Jan 14, 2020. You are required to make the transition to Windows 10 before that time. Technology Services will be actively upgrading existing Windows 7 machines to Windows 10 […]

Technology Helpline Spring Break Hours

The Technology Helpline is open the following hours during Spring Break (2019): Friday, March 29th: 8:00am-4:45pm Saturday, March 30th: CLOSED Sunday, March 31st: CLOSED Monday, April 1st – Friday, April 5th: 8:00am-4:45pm Saturday, April 6th: CLOSED Sunday, April 7th: CLOSED Monday, April 8th: 8:00am-11:00pm

Technology Services Monthly

Apple Calendar Issues We’ve identified an issue with the Calendar app on Apple devices that prevents it from syncing with a Gustavus Google calendar. If your Calendar app was already connected with your Gustavus Google calendar, you should not notice the issue. New attempts to sync (on a new phone, for example) will not be […]

IMAP Support to End

On the morning of March 4, IMAP will be deactivated for all College email accounts. This change will render all third-party email applications inoperable, including Thunderbird, Outlook, Mac Mail, and iOS Mail. Any attempt to use an unsupported third-party email application on or after this date will result in password error messages. Signing in again […]

Technology Services Monthly

Helpline Hours for Spring Monday through Thursday: 8 a.m. to 11 p.m. Friday: 8 a.m. to 4:45 p.m. Sunday: 3 to 11 p.m. or x6111 Spear Phishing Attempts Spear Phishing is the fraudulent practice of sending emails that appear to be from a known or trusted sender. The goal of spear phishing is often […]

Spear Phishing

What is Spear Phishing? Spear Phishing is the fraudulent practice of sending emails that appear to be from a known or trusted sender. The goal of spear phishing is often to elicit confidential information, or to have the recipient perform some action (e.g., clicking on a link or downloading an attachment). What Should I Look […]