Archive for Jerry Nowell

Duo Phone/Voice Authentication to be Disabled

Technology Services has noticed a small, but increasing, number of attempts to subvert Duo two-factor authentication through the phone/voice call method. This industry-wide uptick in malicious activity relies on the phone prompt being too vague to raise user suspicion, resulting in outside parties inadvertently gaining access. It is important to stress that if an unexpected […]

Updates and Reminders for Fall

Fall Technology Helpline Hours The Technology Services Helpline will be available this fall from 8 a.m. to 6 p.m. Monday through Thursday, and 8 a.m. to 4:45 p.m. on Friday. We will be closed Saturday and Sunday. During office hours, you may stop by our main floor Olin location for personal assistance, or we encourage […]

Zoom Licensing and Support to End

The College’s institutional Zoom licensing agreement is set to expire at the end of June. Based on survey results and feedback received earlier this year, along with recommendations from the Academic Technology Committee (ATC) and Technology Services, there are no plans to renew this agreement. While Technology Services will no longer be able to offer […]

New Staff/Faculty Account Access Policy

Recent changes to our licensing agreement with Google have necessitated further examination of our account access practices. Specifically, we’ve been forced to look at ways to reduce the number of active accounts. Some of this work was already in progress due to ongoing security concerns, but the additional licensing issues have made this an imperative. […]

Meal Plan and Account Balances

Meal plan and account balances are now viewable on your GUS account page. To access this information, you will first need to be signed in to the Gustavus website. Once that’s completed, click your portrait at the bottom of the left navigation menu. Find your name as it appears under the larger version of your […]

File Uploads Now Available in Qualtrics

If you have experience using Qualtrics to build forms or surveys, you already know how powerful this tool is. One feature that has been missing, however, was the ability to request documents or images. Starting today, Qualtrics will now offer a file upload option. You can simply select it from the list of question types […]

Device Registration Changes

Technology Services set out with the goal of making it easier for students, faculty, and staff to connect their devices to the Gustavus network. To that end, we have changed the way these devices are authorized, and you will no longer need to register your devices before they are allowed to join the Gustavus and […]

Get the Duo App for Easier Account Access

Your Gustavus account is already benefiting from the industry leading protection afforded by Duo two factor authentication, but for best results, Technology Services recommends that you take advantage of the Duo app for push notifications directly to your smartphone or watch. Push notifications that come via the Duo app are more secure than both phone […]

Zoom Feedback Requested

The pandemic has forced us all to adopt new tools and methodologies in order to remain successful in our work/academic endeavors. One of the most popular and useful new tools has been Zoom. Unfortunately, Zoom places a considerable burden on our already strained resources. Not only is it an expensive system, but it also takes […]

Better Zoom and Google Meet Security

There are a number of precautions you can take to ensure the privacy and security of your Zoom and Google Meet virtual meetings. Don’t publicize your Zoom or Google Meet links where others may view and access them. Disseminate your links securely through direct invitations, or by using documents and web pages that require authentication. […]