Return to Campus Updates

Posted on September 23rd, 2020 by

Technology Services is here to help answer your questions and provide you with support while you return to life on campus. It’s great to have you back!

Technology Services will be open limited hours during the upcoming move-in weekend. 

Move In Weekend Technology Helpline Hours

  • Friday, September 25th 8 am – 4:45 pm
  • Saturday, September 26th 12 pm – 4 pm
  • Sunday, September 27th 11 am – 3 pm

Do you need technology support?

We will be limiting in-person visits to 15 minutes or less in order to mitigate exposure risk. We strongly encourage you to first take advantage of our remote support options as a first step.

Live Chat: https://gustavus.edu/gts
Would it help if we could see your screen during remote support? We have have remote screen sharing capability – https://sos.gac.edu
Phone: 507-933-6111
We are located in Olin Hall, 1st Floor.
Stay up to date with us: https://gts.blog.gustavus.edu
Email Us: helpline@gustavus.edu

New Devices

Do you have a new smart TV, AppleTV, Google Home, or other streaming device that you are planning to bring to campus? Save time, and have it working by the time you arrive on campus! If you have brought this device to campus previously, you will not need to re-register your device.

Send us your MAC addresses ahead of time! Email the Technology Helpline with your MAC address, your device type, along with your username.

https://gustavus.edu/gts/Apple_TV#Finding_your_MAC_Address
https://gustavus.edu/gts/Google_Home#Finding_the_MAC_address

Due to the large variety of smart TVs, if you are unable to find the MAC address, please email us for assistance. The MAC address is usually located in the Network Settings or System Settings menus. It may be labeled WiFi address or RJ45 address. Please indicate if it says RJ45 or wired MAC address when contacting us.

iOS 14 Updates

If you have upgraded your iPhone or iPad to iOS 14 recently on your previously Gustavus-registered device, Apple has included a network change that will affect your campus wifi connectivity (private MAC addresses). This will also affect any devices not yet registered at Gustavus as well.

Gustavus uses a MAC address-based network registration system, and the private MAC address feature randomizes your MAC address. This feature will require you to register your iPhone or iPad frequently. To avoid this, please turn off private MAC addresses for the Gustavus and GustavusSecure networks according to the instructions included in the link below.

https://support.apple.com/en-us/HT211227

Android 11 Updates

If you have upgraded your Android device recently,  Android 11 has brought random MAC addresses to all Android devices.

As mentioned above with the iOS 14 updates, this feature will require you to register your device frequently, and will provide inconsistent wifi. To avoid this, please turn off random MAC addresses for the Gustavus and GustavusSecure networks according to the instructions included in the link below.

https://gustavus.edu/gts/Android#Turning_off_randomized_MAC_address

Did you get a new phone during the summer?

When you get to campus, you will need to register your phone. Connect to Gustavus WiFi, open a browser, and go through the registration process. Restart your device to complete the process.

New Residence Hall? Install the Residence Hall Printer!

Installing the Residence Hall printer must be done while on campus due to network security restrictions.

https://gustavus.edu/gts/Adding_a_Student_Lab_Printer

Would you like to use a wired network connection?

We will have ethernet cables available for free located in the Olin lobby during move-in weekend. If you do not have an ethernet port, please fill out a network diagnostic survey to help us diagnose your network connection to help improve your signal – https://gustavus.edu/go/networkdiagnostic

Outdoor Wireless Coverage Improved

We have improved our wireless network coverage in outdoor spaces. Please see our blog post for a coverage map: https://gts.blog.gustavus.edu/2020/09/10/outdoor-wifi-upgrades-expand-campus-coverage/

Technology Resources for Students

Keep Learning Linkhttps://gustavus.edu/gts/continuity/learning.php

Do you have everything you need to be successful this fall? 

If not, let us know through our Technology Assistance Form.

Technology Moodle Course for Students 

This Moodle course has training and information/links to many of the important items for fall semester: https://moodle.gac.edu/course/view.php?id=935

 

 

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