‘General’ Category

Important Apple Security Updates

TLDR: Your Apple devices need critical updates to remediate serious vulnerabilities. Apple recently released updates to address a set of serious vulnerabilities affecting most Apple devices. Security researchers released a report detailing how these vulnerabilities may be exploited. Successful exploitation could allow an attacker to gain access to sensitive information, install applications, or spy on […]

GTS has a new look!

This past fall, Technology Services transitioned to a new IT service management system called TeamDynamix. TeamDynamix is an industry leader in IT service management, and it is a popular product in higher education. TeamDynamix is designed to improve IT response rates, tracking, and ticket management. You may have already noticed that replies from the Technology […]

Google Drive and Storage Changes

Google previously announced that it would be removing unlimited Drive storage for educational clients. The specific timeline for this change has proven elusive, but it now appears that a January 2024 transition date is likely. With this in mind, Technology Services has been working on a roadmap for digital storage. Google Drive will still factor […]

Updates and Reminders for Fall

Fall Technology Helpline Hours The Technology Services Helpline will be available this fall from 8 a.m. to 6 p.m. Monday through Thursday, and 8 a.m. to 4:45 p.m. on Friday. We will be closed Saturday and Sunday. During office hours, you may stop by our main floor Olin location for personal assistance, or we encourage […]

Loaner Laptop program overview 2021-2022

     The student loaner laptop program began in March 2021 with an initial fleet of 32 laptops. This number was increased to 47 laptops by October of 2021, with the addition of 15 machines to our long term loan program. We are using Microsoft Surface Laptop Go as our standard machine. The expected refresh […]

Technology Requests for 2022-2023 for Faculty and Staff

Gustavus Technology Services would like to invite all faculty and staff to make technology requests for the upcoming 2022-2023 fiscal year. The approved requests will be delivered after June 1, 2022 (depending on industry and supply chain constraints). All decisions regarding the requests will be communicated after the College budget approval process for fiscal year […]

Zoom Feedback Requested

The pandemic has forced us all to adopt new tools and methodologies in order to remain successful in our work/academic endeavors. One of the most popular and useful new tools has been Zoom. Unfortunately, Zoom places a considerable burden on our already strained resources. Not only is it an expensive system, but it also takes […]

Qualtrics Training!

Did you know that Gustavus has Qualtrics for all employees and students to use? WE DO! How awesome is that??!!! What is Qualtrics? Qualtrics is a tool that allows users to create robust surveys. Simple or Complex – you dream it, Qualtrics can probably help you do it! How do I use it or learn […]

Opportunistic Wireless Encryption

Wednesday, October 20th, Gustavus Technology Services will enable Opportunistic Wireless Encryption (OWE) on the Gustavus network in select locations. This will provide encryption and better security when using the “Gustavus” wireless network for those devices that cannot connect to GustavusSecure. For more information about OWE – please see Wikipedia’s link for more information: https://en.wikipedia.org/wiki/Opportunistic_Wireless_Encryption Devices […]

iOS/iPad OS and MacOS users – time to update!

Apple has released emergency security updates to eliminate an issue that could allow outside entities to install malicious software on their devices without a user’s knowledge, and without any precipitating action on the user’s behalf. It is critical that you update your Apple devices (Mac computers, iPads, iPhones, Watches) with the new software as soon […]