Archive for Nicholas Sonsteby

GTS has a new look!

This past fall, Technology Services transitioned to a new IT service management system called TeamDynamix. TeamDynamix is an industry leader in IT service management, and it is a popular product in higher education. TeamDynamix is designed to improve IT response rates, tracking, and ticket management. You may have already noticed that replies from the Technology […]

Technology Requests for 2022-2023 for Faculty and Staff

Gustavus Technology Services would like to invite all faculty and staff to make technology requests for the upcoming 2022-2023 fiscal year. The approved requests will be delivered after June 1, 2022 (depending on industry and supply chain constraints). All decisions regarding the requests will be communicated after the College budget approval process for fiscal year […]

Opportunistic Wireless Encryption

Wednesday, October 20th, Gustavus Technology Services will enable Opportunistic Wireless Encryption (OWE) on the Gustavus network in select locations. This will provide encryption and better security when using the “Gustavus” wireless network for those devices that cannot connect to GustavusSecure. For more information about OWE – please see Wikipedia’s link for more information: Devices […]

Avoid MacOS Monterey Upgrade

Technology Services is strongly recommending that Gustavus Mac users avoid installing the upcoming Mac operating system release, macOS 12 (Monterey). The exact timing for this release is set for Monday, October 25th, 2021. This update may cause some unexpected incompatibility issues, and could include not being able to log into your Mac and possibly even […]

iOS/iPad OS and MacOS users – time to update!

Apple has released emergency security updates to eliminate an issue that could allow outside entities to install malicious software on their devices without a user’s knowledge, and without any precipitating action on the user’s behalf. It is critical that you update your Apple devices (Mac computers, iPads, iPhones, Watches) with the new software as soon […]

Return to Campus Updates

Technology Services is here to help answer your questions and provide you with support while you return to life on campus. It’s great to have you back! Technology Services will be open limited hours during the upcoming move-in weekend.  Move In Weekend Technology Helpline Hours Friday, September 25th 8 am – 4:45 pm Saturday, September […]

Using CrashPlan at Home

  Gustavus uses software called CrashPlan on employee computers to back up your data to ensure when the worst happens, your data is safe. CrashPlan is a very network intensive program. It works and works, all day, making sure your data stays safe. GTS wants to help you strike a balance between being productive at […]

How to “Hangout” with Google

Google’s naming convention can be a little confusing. Let’s try to tackle Google Meet vs Google Hangouts vs Google Chat. Google Hangouts Meet, also known as Google Meet ( is a teleconferencing tool. It enables screen sharing, audio/video of people who join, as well as it gives people the opportunity to listen via a regular […]

Technology Helpline Hours for Thanksgiving Break

The Technology Helpline will be open the following hours during Thanksgiving Week: Tuesday, November 26th: 8am – 6pm (Regular Hours) Wednesday, November 27th: 8am – 4:45pm Thursday, November 28th: CLOSED Friday, November 29th: CLOSED Saturday, November 30th: CLOSED Sunday, December 1st: CLOSED Monday, December 2nd: 8am – 6pm (Regular Hours) Contact Us Phone: 507-933-6111 Email: […]

Technology Helpline Spring Break Hours

The Technology Helpline is open the following hours during Spring Break (2019): Friday, March 29th: 8:00am-4:45pm Saturday, March 30th: CLOSED Sunday, March 31st: CLOSED Monday, April 1st – Friday, April 5th: 8:00am-4:45pm Saturday, April 6th: CLOSED Sunday, April 7th: CLOSED Monday, April 8th: 8:00am-11:00pm Contact Us Phone: 507-933-6111 Email: Web: Blog: Twitter: […]