‘announcements’ Category
GTS Annual User Satisfaction Survey Available
The 2024 GTS Annual User Satisfaction Survey (GAUSS) is now available online. A big “thank you” to all 127 respondents. Your feedback continues to provide motivation and insight for continual improvement! View the Results Contact Us Phone: 507-933-6111 Email: helpline@gustavus.edu Web: https://gustavus.edu/gts Blog: https://gts.blog.gustavus.edu Remote Support: https://sos.gac.edu System Status: https://gustavus.freshstatus.io
First Annual GTS User Satisfaction Survey
There were more than 180 responses to the inaugural GTS Annual User Satisfaction Survey (GAUSS)! Thank you for all the helpful feedback. The full results (minus specific comments) have been posted online. We will be reopening this survey each year during May and June. Our hope is to use the data and comments to inform […]
Cybersecurity Awareness Training Winners
Those of you that completed your spring Cybersecurity Awareness Training by March 13, 2023 were eligible for our prize giveaway. We wanted to use this event as an opportunity to highlight the importance of good cybersecurity habits, and to celebrate the first year of our revamped training program. We are excited to announce that fully […]
Big Changes for Gustavus Telephone Service
Our legacy phone system has served us well over the years, but the pandemic exacerbated certain trends that continue to highlight its limitations. Increasingly, people are turning to text (SMS), chat applications (Google), and social media (Facebook, Snapchat) for communication, and traditional phone systems have been overshadowed. Interest in softphone technology has boomed, and our […]
Spring 2023 Cybersecurity Awareness Training
The Spring 2023 Cybersecurity Awareness Training is now available. Check your inbox for more information, or visit the Cybersecurity Awareness Training website at https://gustavus.edu/gts/security/cat/. As a reminder, the College’s insurance provider requires a minimum of sixty minutes of video instruction annually. You can help keep insurance costs in check by completing the 35-minute module before […]
Additional Multi-Factor Changes for Spring
The College has used Duo to provide multi-factor authentication since 2018. This added layer of protection has been critical in stemming the growing tide of malicious attacks. The techniques used by outside threat actors have adapted, however, and in response, Technology Services will be making additional changes to multi-factor authentication. Please read more about these […]
Security Awareness Training Reminder
A gentle reminder for all faculty and staff. The first half of your required Security Awareness Training is due on Nov. 9. We ask that you watch all of the videos and complete a very brief assessment by that date. Please note that we must meet completion requirements set forth by our insurance provider, so […]
Security Awareness Training Update
October is Cybersecurity Awareness Month, and to celebrate, we will be launching our new-and-improved Security Awareness Training. This year, we have contracted with a new vendor to provide enhanced features, and more engaging content. Our goal is to provide 60 minutes of information security training throughout the year. We plan to break this up into […]
Duo Phone/Voice Authentication to be Disabled
Technology Services has noticed a small, but increasing, number of attempts to subvert Duo two-factor authentication through the phone/voice call method. This industry-wide uptick in malicious activity relies on the phone prompt being too vague to raise user suspicion, resulting in outside parties inadvertently gaining access. It is important to stress that if an unexpected […]
Updates and Reminders for Fall
Fall Technology Helpline Hours The Technology Services Helpline will be available this fall from 8 a.m. to 6 p.m. Monday through Thursday, and 8 a.m. to 4:45 p.m. on Friday. We will be closed Saturday and Sunday. During office hours, you may stop by our main floor Olin location for personal assistance, or we encourage […]