Technology Services

Author: jerry

  • Outdoor WiFi Upgrades Expand Campus Coverage

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    jerry

    Part of the summer was used to improve wireless access in the College’s outdoor spaces. The areas from Three Flags to Eckman Mall and Sesquicentennial Plaza, as well as the open spaces surrounding the newly expanded Nobel Hall, extending to the area northwest of Pittman Hall and the Melva Lind Interpretive Center, should see noticeable…

  • Technology Announcements for Fall

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    jerry

    The start of the academic year is upon us and Technology Services is here to help you. We’ll have Helpline staff available Monday through Thursday from 8 a.m. to 7 p.m. and 8 a.m. to 4:45 p.m. on Friday. To ensure we can provide you with the best service in a clean and safe environment,…

  • Supplemental Hardware Pick-Up and Training Dates

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    jerry

    With a response rate of more than 80%, our final results from the Fall Technology Preferences survey indicate that each faculty member should receive their first choice of device. So if, for example, you requested a headset, you should expect that one has been set aside for you.  To ensure that you receive your requested…

  • Planning for an Adaptable Campus Environment

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    jerry

    Fall is coming and Technology Services is working hard to ensure that we’re prepared for whatever your teaching, learning, and working experience may be. Our months-long planning effort started in earnest last spring. We collected your feedback, looking particularly for successes—tools and systems that were reliable and working well for a broad group of community…

  • Internet Resources Near You

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    jerry

    Many Internet and cellular service providers have stepped up during the crisis to offer options for those in need. We encourage you to check with your local services to see what may work for you. Your smartphone may serve adequately as a wireless hotspot, or possibly you’d qualify for free Internet from a nearby cable…

  • Week in Review

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    jerry

    A lot of great work was accomplished last week. We went from a near standstill, fraught with anticipation, to having a fairly robust transition website that covers the basics of teaching, learning, and working remotely. Webinars, laptop loans, infrastructure upgrades, and oodles of meetings all happened with nearly half of the GTS team working from…

  • Technology Services Monthly

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    jerry

    Here to Help The Technology Helpline is available to assist you. Contact us by phone, email, or online chat (found on our website). We can provide support through any of these means, and additional remote assistance can be given through a software application called BeyondTrust Remote Support powered by Bomgar. Phone: 507-933-6111 Email: helpline@gustavus.edu Website/Chat:…

  • Technology Services Monthly

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    jerry

    WebAdvisor End of Life Ellucian has previously announced that support for WebAdvisor will soon be ending. Technology Services has set a deadline of December 2020 to transition most mission-critical services to Ellucian’s replacement product called Self-Service (also known as MyGustavus). Many services have already been migrated and still others are being planned. While we will…

  • Technology Services Monthly

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    jerry

    Technology Helpline Hours for January The Technology Services Helpline will reopen on January 2, after the holiday break, and will be available to assist you from 8 a.m. to 5:30 p.m., Monday through Friday. Until then, we wish you the happiest of holidays! Windows 7 Support Ending Microsoft support for Windows 7 ends on January…

  • Technology Services Monthly

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    jerry

    DUO for Students All students are required to enroll for DUO two-factor authentication by Monday, December 2nd, 2019. After that date, all unenrolled students will be automatically enrolled and their next sign-in attempt will require them to configure DUO. It is highly recommended that you undertake the DUO enrollment process prior to this deadline in…