Archive for 2023
macOS Sonoma Update
Apple recently announced the release of macOS Sonoma. At this time, however, we will be restricting the update until our department has had sufficient time to test, troubleshoot, and ensure compatibility with our standard configurations. Thank you for your patience and understanding! Please email the Helpline if you have any questions or concerns regarding the […]
Important Apple Security Updates
TLDR: Your Apple devices need critical updates to remediate serious vulnerabilities. Apple recently released updates to address a set of serious vulnerabilities affecting most Apple devices. Security researchers released a report detailing how these vulnerabilities may be exploited. Successful exploitation could allow an attacker to gain access to sensitive information, install applications, or spy on […]
First Annual GTS User Satisfaction Survey
There were more than 180 responses to the inaugural GTS Annual User Satisfaction Survey (GAUSS)! Thank you for all the helpful feedback. The full results (minus specific comments) have been posted online. We will be reopening this survey each year during May and June. Our hope is to use the data and comments to inform […]
Apple Security Updates
Apple recently released updates to address a set of serious vulnerabilities affecting most Apple devices. Security researchers released a report detailing how these vulnerabilities may be exploited. Successful exploitation could allow an attacker to gain access to sensitive information, install applications, or spy on users. This could happen merely by the user visiting a maliciously-crafted […]
Cybersecurity Awareness Training Winners
Those of you that completed your spring Cybersecurity Awareness Training by March 13, 2023 were eligible for our prize giveaway. We wanted to use this event as an opportunity to highlight the importance of good cybersecurity habits, and to celebrate the first year of our revamped training program. We are excited to announce that fully […]
Big Changes for Gustavus Telephone Service
Our legacy phone system has served us well over the years, but the pandemic exacerbated certain trends that continue to highlight its limitations. Increasingly, people are turning to text (SMS), chat applications (Google), and social media (Facebook, Snapchat) for communication, and traditional phone systems have been overshadowed. Interest in softphone technology has boomed, and our […]
Google Drive Storage Limits
Google recently began enforcing storage limits for educational clients. As a result, we will need to proceed with plans to enforce quotas. Our target date for this change to take effect is currently September 2023. While most users will fall within an acceptable range, it is recommended that this allotment is closely monitored and used […]
Important Apple Security Updates
Apple recently released updates to address a set of serious vulnerabilities affecting most Apple devices. Security researchers released a report detailing how these vulnerabilities may be exploited. Successful exploitation could allow an attacker to gain access to sensitive information, install applications, or spy on users. This could happen merely by the user visiting a maliciously-crafted […]
Spring 2023 Cybersecurity Awareness Training
The Spring 2023 Cybersecurity Awareness Training is now available. Check your inbox for more information, or visit the Cybersecurity Awareness Training website at https://gustavus.edu/gts/security/cat/. As a reminder, the College’s insurance provider requires a minimum of sixty minutes of video instruction annually. You can help keep insurance costs in check by completing the 35-minute module before […]
GTS has a new look!
This past fall, Technology Services transitioned to a new IT service management system called TeamDynamix. TeamDynamix is an industry leader in IT service management, and it is a popular product in higher education. TeamDynamix is designed to improve IT response rates, tracking, and ticket management. You may have already noticed that replies from the Technology […]