Technology Services

Author: jerry

  • GTS Annual User Satisfaction Survey Available

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    jerry

    The 2024 GTS Annual User Satisfaction Survey (GAUSS) is now available online. A big “thank you” to all 127 respondents. Your feedback continues to provide motivation and insight for continual improvement! View the Results

  • First Annual GTS User Satisfaction Survey

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    jerry

    There were more than 180 responses to the inaugural GTS Annual User Satisfaction Survey (GAUSS)! Thank you for all the helpful feedback. The full results (minus specific comments) have been posted online. We will be reopening this survey each year during May and June. Our hope is to use the data and comments to inform…

  • Apple Security Updates

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    jerry

    Apple recently released updates to address a set of serious vulnerabilities affecting most Apple devices. Security researchers released a report detailing how these vulnerabilities may be exploited. Successful exploitation could allow an attacker to gain access to sensitive information, install applications, or spy on users. This could happen merely by the user visiting a maliciously-crafted…

  • Cybersecurity Awareness Training Winners

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    jerry

    Those of you that completed your spring Cybersecurity Awareness Training by March 13, 2023 were eligible for our prize giveaway. We wanted to use this event as an opportunity to highlight the importance of good cybersecurity habits, and to celebrate the first year of our revamped training program. We are excited to announce that fully…

  • Big Changes for Gustavus Telephone Service

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    jerry

    Our legacy phone system has served us well over the years, but the pandemic exacerbated certain trends that continue to highlight its limitations. Increasingly, people are turning to text (SMS), chat applications (Google), and social media (Facebook, Snapchat) for communication, and traditional phone systems have been overshadowed. Interest in softphone technology has boomed, and our…

  • Google Drive Storage Limits

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    jerry

    Google recently began enforcing storage limits for educational clients. As a result, we will need to proceed with plans to enforce quotas. Our target date for this change to take effect is currently September 2023. While most users will fall within an acceptable range, it is recommended that this allotment is closely monitored and used…

  • Important Apple Security Updates

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    jerry

    Apple recently released updates to address a set of serious vulnerabilities affecting most Apple devices. Security researchers released a report detailing how these vulnerabilities may be exploited. Successful exploitation could allow an attacker to gain access to sensitive information, install applications, or spy on users. This could happen merely by the user visiting a maliciously-crafted…

  • Spring 2023 Cybersecurity Awareness Training

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    jerry

    The Spring 2023 Cybersecurity Awareness Training is now available. Check your inbox for more information, or visit the Cybersecurity Awareness Training website at https://gustavus.edu/gts/security/cat/.  As a reminder, the College’s insurance provider requires a minimum of sixty minutes of video instruction annually. You can help keep insurance costs in check by completing the 35-minute module before…

  • Additional Multi-Factor Changes for Spring

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    jerry

    The College has used Duo to provide multi-factor authentication since 2018. This added layer of protection has been critical in stemming the growing tide of malicious attacks. The techniques used by outside threat actors have adapted, however, and in response, Technology Services will be making additional changes to multi-factor authentication. Please read more about these…

  • Duo Multi-Factor Authentication Changes

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    jerry

    To reduce the likelihood of an account breach, and limit potential exposure time should a breach occur, Technology Services will be making changes to the Duo multi-factor authentication system. These changes will take effect immediately, but you may not notice them until your next Duo authentication attempt. More details about these updates have been sent…