Technology Services

Tag: Helpline

  • On-line Hardware Registration

    —

    by

    tami

    Over 600 First Year Students have registered some type of network device on GReg (Gustavus Registration) since Saturday. GReg is the system that we use to track and register all the machines on our network. Users are automatically stepped through a web based process that installs the newest version of Symantec AntiVirus Corporate Edition, installs…

  • Color Printing in the Public Labs

    —

    by

    tami

    Over the years there has been a steady rise in the cost of printing for the college. Much of these costs have been associated with the increase in demand for and use of color printing options in our campus labs. In order to make it possible to accommodate the increased demands for color printing, starting…

  • Technology Helpline Regular Hours Begin

    —

    by

    tami

    This fall the Technology Helpline will be expanding their hours. In an effort to deliver more coverage and help with some of the problems the lab assistants dealt with in the past the Technology Helpline will be open longer hours in the fall. Regular Hours: Monday – Thursday 8 am – 12 Midnight Friday 8…

  • Planned Gustavus E-mail Outage

    —

    by

    nsonsteb

    Tonight at 10:30pm, Gustavus e-mail will be unavailable for approximately 10-15 minutes. We expect at 10:45pm, all services will be restored completely. All messages received during this outage will be delivered soon after the outage. Thank you for your patience.

  • Users in the Residence Halls: Please re-register your Wired connection.

    —

    by

    nsonsteb

    Note: Users were un-registered at 9am on Monday, August 28th. If you registered after this time, please disregard. As the start of the year is drawing near and summer student employees, CFs, and athletes are making their way to their permanent room assignments, students and other users that make use of the Wired connections in…

  • Up and Running Training to Begin

    —

    by

    tami

    Every year we host a week long training session for Technology Helpline employees. This week long training session begins at 9 am on Tuesday, August 29th and runs until Friday the 31st.  Immediately following the training session, the New Students (Class of 2010) begin arriving on campus and asking for our help and assistance. After…

  • Technology Helpline’s Summer Hours

    —

    by

    nsonsteb

    The Technology Helpline has officially moved to Summer Hours. We are available from 8am-4:45pm, Monday through Friday. You can still leave voicemail and email at anytime. We will be checking these messages every weekday morning and throughout the daytime hours.

  • User Services/Library Position – HIRED

    —

    by

    nsonsteb

    We have great news! Jessie Twaddle has accepted the User Services/Library position and will be starting in June. He will be replacing Kathy Spexet.

  • Put Everything in the Database

    —

    by

    tami

    We have been working hard at trying to capture a more authentic picture of the calls that come into the Helpline. We have been asking our employees to put EVERYTHING in the database. The success of this effort has helped give us a more accurate picture of the Helpline and the types of calls they…