Technology Services

Author: tami

  • SSL Certificate Updated on Mailserver

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    tami

    On Tuesday, February 20th the SSL Certificate on the mailserver at Gustavus was renewed. The Eudora email client will notify the end user of this change. The notification will be in the form of an error message. Please click the Yes button to trust the certificate in future sessions. If you have questions, or problems…

  • Duplicate Email Messages

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    tami

    The Technology Helpline has taken numerous calls recently from users reporting duplicate email messages. Many of the these duplicates are being caused by mailing lists that have errors (incorrect usernames) in them. If you are getting duplicate emails, please call the Technology Helpline at x6111 and report the name of the mailing list. We can…

  • Kudos to the Technology Helpline Student Staff

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    tami

    The Technology Helpline is the help desk that supports the entire Gustavus campus community with its computer needs. The Helpline is composed of 49 work-study students and 3 full-time college employees. So far this fall the Technology Helpline has resolved over 2,500 cases. This number is very similar to last year. The difference this fall…

  • Brief E-mail Outage – Wednesday AM

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    tami

    On Wednesday morning one of the e-mail servers required an unplanned reboot (8:30 am). Some e-mail services were unavailable for less than 10 minutes. No messages were lost. If you have any questions or concerns regarding this, please contact the Technology Helpline at x6111.

  • Problems with File Manager in WebMail

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    tami

    When using the WebMail interface for home directory access (File Manager) users are occasionally having login problems. After clicking the File Manager link users are getting an ftp login window. If this occurs, please log out and try again, or click the login button (you may need to click the button multiple times). We are…

  • Windows Updates

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    tami

    Microsoft released an update yesterday (9/26/2006) that addressed a known vulnerabiltiy with Internet Explorer. The vulnerability could potentially allow malicious code to be executed on a users computer, just by visiting an infected web site with Internet Explorer. For more details, please see ZDNet or Microsoft sites. Gustavus users will be prompted to install the…

  • Printer Woes

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    tami

    This summer, Technology Services replaced all the printers in all the residence hall labs with new black and white laser printers. The old printers had printed hundreds of thousands of copies and had become difficult to keep in good working condition in this demanding environment. The new printers have caused some unexpected problems in the…

  • International Center Switch Upgraded

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    tami

    Before 7 am this morning (Friday), the main switch that controls the network in the International Center was upgraded. International Center residents may need to reboot their computers. Other questions or concerns can be referred to the Technology Helpline at x6111.

  • Return of the Hitlist and Dutyperson!

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    tami

    During the academic year the managers of the Technology Helpline use two tools to help coordinate the daily activities of all our employees.  The Hitlist and the Dutyperson. The Hitlist has matured and changed over the years, and has changed yet again this year.  We hope it will continue to change during the year.  This…

  • On-line Hardware Registration

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    tami

    Over 600 First Year Students have registered some type of network device on GReg (Gustavus Registration) since Saturday. GReg is the system that we use to track and register all the machines on our network. Users are automatically stepped through a web based process that installs the newest version of Symantec AntiVirus Corporate Edition, installs…